SUMMARY: Insurance companies are not your friends.
I finally received my final check from the insurance company a week or so ago and started looking more seriously at cameras and lenses. But wait--my annual renewal notice just arrived--
I'm trying hard not to be brokenhearted, but really-- Travelers Insurance pays me $1400 for a $2500 loss and now my premium goes up by $350/year for the next 5 years? This = $1750! How can this be right? Thought I could maybe afford a replacement camera but guess I can't. Have to save the insurance money to pay insurance premiums.
The lady on the phone was sympathetic but explained, "We're insuring you for a total loss of your home, not smaller losses." She said that (a) I lose the no-loss discount AND (b) I get a penalty for making a claim! Isn't that double jeopardy?
I haven't made any kind of claim in maybe 25 years. And this was someone ELSE breaking into my car, committing a crime against me! And *I'm* paying a penalty?
It is true that my policy says that I get a discount, but it doesn't in fact say how much, nor does it spell out a penalty for making a claim. So I had NO CLUE that it would cost me that much--and in fact it never occurred to me to ask (doh! you'd think at my age I should think of these things with insurance companies)--but it bothers me immensely that the insurance person with whom I dealt never even hinted that it would cost me more in the long run than I would ever get out of the claim.
Here's the catch--now no one else (so far with a couple of samples) wants to insure me except at about twice that much because--ka-ching!--I made a claim! For an amount less than 2 years of premiums!
Today I feel more violated than when the original break-in occurred. Then, I cried a bit here and there. Sometimes these random acts of evil fall on your doorstep and what can you do. Today, I bawled my heart out. Then threw up. Then found that I couldn't do anything for about an hour and a half after the [long] conversation with the insurance company. Couldn't read. Couldn't work. Couldn't think. Couldn't blog. Nothing. Shaking. Betrayed. Stunned. Angry. Shocked. Hopes for a new camera dashed. This is not a random act of evil; this is a systematic, institutionalized screwing of customers.
The other thing that really hurts is--I spent SO many hours getting the claim processed, for which I will never be reimbursed. And now I have to spend more hours checking with other insurance companies and/or trying to get this claim removed from the record, if that's at all possible. Hours for which I will also not be reimbursed.
And no camera. I don't know what I'm going to do. I'm sure I'll think of something eventually.
THANK YOU SO MUCH TRAVELERS INSURANCE. Funny that just last night I was commenting to my renter that Consumer Reports rated them the lowest in customer satisfaction for homeowners insurance, and I said I wasn't sure why, mostly I was satisfied with how they handled my claim. Today--well.