tag:blogger.com,1999:blog-3730801.post1065511679305634753..comments2023-12-31T17:47:27.217-08:00Comments on Taj MuttHall Dog Diary: What It Costs for a Purse to Go MissingElfhttp://www.blogger.com/profile/01827436807468320435noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-3730801.post-71507906652341538732010-10-28T19:12:39.343-07:002010-10-28T19:12:39.343-07:00Oh wow. Crap. Yay. Crap. Yay. I can't dec...Oh wow. Crap. Yay. Crap. Yay. I can't decide! At least the mystery (well, part of it, anyway) is solved.Muttsandaklutzhttps://www.blogger.com/profile/05551047401085562752noreply@blogger.comtag:blogger.com,1999:blog-3730801.post-28358905182781946762010-10-25T17:27:25.397-07:002010-10-25T17:27:25.397-07:00oh definitely clicker training in meetings! :)
An...oh definitely clicker training in meetings! :)<br /><br />And yes, send the post to ColdStone Management, wherever that is!Dawnhttps://www.blogger.com/profile/00824027366993286152noreply@blogger.comtag:blogger.com,1999:blog-3730801.post-17046077888784112802010-10-25T13:45:27.765-07:002010-10-25T13:45:27.765-07:00Hmm, I wonder what my clients would think if I sta...Hmm, I wonder what my clients would think if I started showing up to meetings with a clicker and clicked and tossed a quarter every time they said something useful or acted in a responsible manner?Elfhttps://www.blogger.com/profile/01827436807468320435noreply@blogger.comtag:blogger.com,1999:blog-3730801.post-91175211421117633042010-10-25T13:13:50.035-07:002010-10-25T13:13:50.035-07:00I think this sort of behavior in customer service ...I think this sort of behavior in customer service that you have faced is not isolated. Lack of communication and initiative is rampant. One hand doesn't talk to the other, and one hand doesn't care about the other because there is no motivation for the individual to go above and beyond. There are occasional shining stars and I try to make a point to contact their boss or corporate office to rave about someone exceptional because it is so rare. Driving on the Florida Turnpike to an agility trial on Saturday morning, I was behind an ALL STATE Safety Vehicle. It looked like a tow truck patrol vehicle and it was swerving in the lane. I stepped on it to pass, and saw the driver was texting! IMHO, Clicker training needs to be brought into business. There is a disconnect between tasks and rewards, and I'm sorry you had to suffer through such a frustrating experience like this.Helen Vertehttp://fortdoberdale.comnoreply@blogger.comtag:blogger.com,1999:blog-3730801.post-49403135575908631262010-10-25T10:16:57.621-07:002010-10-25T10:16:57.621-07:00yes
your sister Annyes<br /><br />your sister AnnAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-3730801.post-61480251919460081052010-10-25T09:47:44.869-07:002010-10-25T09:47:44.869-07:00So here's the question: SHould I send a copy o...So here's the question: SHould I send a copy of this post to Cold Stone and ask them to share it with all their employees in case this ever happens again?Elfhttps://www.blogger.com/profile/01827436807468320435noreply@blogger.comtag:blogger.com,1999:blog-3730801.post-22004953991907052202010-10-25T09:46:32.013-07:002010-10-25T09:46:32.013-07:00Yes, I and everyone else has thoughts about what w...Yes, I and everyone else has thoughts about what went down at cold stone; hindsight is SO useful. As in, had I actually gone down there and stood there and insisted that they tear the place apart looking, just in case someone put it somewhere odd, I'd have probably gotten it back. As someone else said--they're young, they're probably paid minimum wage, they probably didn't really care that much and probably had no clue what was really involved if the purse wasn't found. And I believed them when they said they'd contacted everyone who worked that day and no one had seen it. I suppose maybe it sat there overnight and it wasn't until the next day that someone noticed it so they were talking to the wrong people. Or they might have blown me off. Ah, well, that's done.Elfhttps://www.blogger.com/profile/01827436807468320435noreply@blogger.comtag:blogger.com,1999:blog-3730801.post-45144235168584550602010-10-25T07:55:24.435-07:002010-10-25T07:55:24.435-07:00Majorly-expensive, time-sucking exercise, but I...Majorly-expensive, time-sucking exercise, but I'm SO glad that you got everything back and don't have to have lingering worries about theft, identity or otherwise. <br /><br />I have thoughts about why things went down at Cold Stone the way they did, but we can yammer about that on our next Walkies. Not sure that the problem could be fixed other than making sure to (as mentioned above) interview each and every employee who was on duty at the time it went missing.stephhttps://www.blogger.com/profile/08247975595586748410noreply@blogger.comtag:blogger.com,1999:blog-3730801.post-9699162419685128592010-10-25T06:44:46.350-07:002010-10-25T06:44:46.350-07:00Wow, nice to get your pruse back but what a pain i...Wow, nice to get your pruse back but what a pain in the neck that was. ugh! DianaDianahttps://www.blogger.com/profile/16378710392378543981noreply@blogger.comtag:blogger.com,1999:blog-3730801.post-34344174148451967122010-10-25T05:47:03.862-07:002010-10-25T05:47:03.862-07:00Aaaaaaarrrrgggghhhhh! *I'm* frustrated and it&...Aaaaaaarrrrgggghhhhh! *I'm* frustrated and it's not even my purse!<br />However, because you shared this story, I will be sure to interview each employee before I assume anything. So, not a complete waste of time?Cedarfieldhttps://www.blogger.com/profile/02822477553207119803noreply@blogger.com